Customer Support Specialist

Job DescriptionWe are seeking a Customer Support Specialist to join our team in Akron, OH. The ideal candidate will provide exceptional customer service, address client concerns promptly, and ensure customer satisfaction by handling inquiries in a professional and effective manner. This role is essential in maintaining client relationships and supporting the overall service goals of the company.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person in a timely and professional mannerTroubleshoot and resolve client issues with accuracy and efficiencyDocument all customer interactions and maintain accurate records in the systemCollaborate with internal teams to resolve technical or service-related concernsFollow up with clients to ensure their issues are fully resolvedMaintain knowledge of company services, policies, and proceduresContribute to team goals and support service improvement initiatives