Job Description:
Sociaxe is looking for a Customer Support Assistant to join our dynamic team in Akron, OH. This role will involve providing customer assistance, addressing inquiries, and ensuring smooth communication between customers and our team. As a Customer Support Assistant, you will play a vital role in enhancing the customer experience and ensuring client satisfaction.Responsibilities:Respond to customer inquiries via phone, email, and other communication channels.Assist customers in navigating our products and services, providing clear and accurate information.Troubleshoot and resolve customer issues, ensuring prompt and effective solutions.Maintain detailed records of customer interactions and support cases.Collaborate with the team to escalate issues when necessary and follow up with customers for resolution.Ensure customer satisfaction by providing timely, professional, and courteous service.