General Manager of Restaurants - Eataly Sherway Gardens

Eataly features multiple full-service, sit-down restaurants offering authentic Italian dishes made with the highest quality, seasonal, fresh ingredients from Italy and sourced locally. Our restaurants serve hundreds and thousands of guests daily; high volume without ever sacrificing high quality.The General Manager of Restaurants directs the front of house operations of all restaurants at an Eataly, working with the front of house and back of house teams.Reports to the Director of Store Operations and oversees the team of Restaurant Managers.Organizes and oversees the store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards  Provides a steady leadership presence and actively participates on the floor, monitoring guest, food and team member serviceEnsures exceptional service standards are consistently met and that activities are carried out effectivelyRecruits and leads of a team of managers: sets departmental goals, understands operational needs, provides training and motivation, and encourages interdepartmental collaborationForecasts food and beverage needs, and requisitions or purchases food, beverage, supplies and equipmentManages the P&L of restaurants, analyzing financial data and developing strategies around pricing, merchandizing and promotions to increase efficiencies and drive sales  Collaborates closely with the Head Chef and Back of House team to plan menus and activitiesPartners with Marketing, Retail and Quick Service Restaurants to plan and execute promotions and eventsParticipates in employee hiring, assignment, training, payroll, scheduling, evaluations, and terminationsDocuments, investigates and resolves employee and guest incidentsPerforms other duties as required or assigned