Vacancy caducado!
IT INFRASTRUCTURE SUPPORT SPECIALIST
Zachary Piper, LLC is currently looking for an IT Infrastructure Support Specialist to work for one of the largest telecommunication companies in the United States supporting a large scale government project. IT INFRASTRUCTURE SUPPORT SPECIALIST ESSENTIAL DUTIES- Provide all Tier I and Tier II requests.
- Provide IT technical support and report on the status of all projects, incidents, requests, and issues.
- Coordinate with the Government Service integrator and other service providers to resolve incidents and problems, and fulfill service requests as they relate to the integration of MHS GENESIS.
- Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
- Provide end user support for hardware, software, and associated peripherals supporting the MTF.
- Track, stage, configure, and install end user hardware, software, and associated peripherals (including GFP) to support implementation.
- Track equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans.
- Configure and deploy end user hardware and software in accordance with the Government provided SOPs.
- 1 to 4 years of IT Technical Support, Installation Support or Help Desk related experience
- Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets to include but not limited to (Global Service Center (GSC) BMC Remedy).
- Experience working in DoD/military environment.
- Must possess a valid CAC or ability to acquire one before start of employment.
- Must possess one of the following certifications:
- A+ CE
- CCNA-Security
- Network+ CE
- S SCP
- Or any IAT level I-III Certification
- Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best-practices.
- Experience working in military healthcare environment.
- Proficient experience with managing a ticketing system (Remedy).
- Salary Range: $40,000-$50,000 based on experience
- Full Benefits: Cigna Healthcare, Metlife Dental, VSP Vision, and 401k with Voya
Vacancy caducado!