Island Host (German speaking)

We are seeking a friendly, proactive, and service-oriented German-speaking Island Host to join our Guest Services team. The ideal candidate will play a vital role in ensuring that our guests have a seamless, memorable, and personalized experience throughout their stay. This position demands exceptional communication skills, a passion for hospitality, and the ability to anticipate and fulfill guests' needs promptly.Key Responsibilities:Greet guests upon arrival with a warm and friendly demeanor.Provide personalized check-in experiences, including an introduction to the resort’s facilities, services, and activities.Offer welcome drinks and ensure guests feel comfortable and informed from the moment they arrive.Act as the main point of contact for German-speaking guests, ensuring clear and effective communication.Address guest requests and inquiries promptly, offering personalized recommendations for excursions, dining, spa services, and other activities.Make bookings and arrangements based on guest preferences.Conduct comprehensive tours of the resort for new arrivals, highlighting key facilities, amenities, and daily activities.Provide information on resort policies, safety guidelines, and special offers.Monitor the guest experience throughout their stay, proactively addressing any issues or concerns to ensure complete satisfaction.Collect guest feedback and share insights with relevant departments to enhance service quality.Surprise guests with personalized touches, such as special arrangements for anniversaries or birthdays.Handle guest complaints or concerns with empathy, professionalism, and efficiency.Escalate complex issues to management when necessary, ensuring timely and satisfactory resolutions.Ensure a smooth and efficient departure process for guests.Assist with check-out procedures, transportation arrangements, and any final requests.Express appreciation for their stay and encourage feedback to improve service quality.Serve as a communication bridge between German-speaking guests and non-German-speaking staff.Translate and convey information accurately to facilitate seamless service.