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Job DescriptionOur Corporate Pharmacy team focuses on providing high-quality, cost-effective pharmacy services to members. We manage prescription drug benefits, oversee medication safety programs, and collaborate with healthcare providers to ensure optimal drug therapy outcomes. This team works to enhance the overall health and wellness of members by integrating clinical expertise, innovative solutions, and strong partnerships with pharmacies and healthcare professionals.In this role, under general supervision, leveraging solid knowledge of relevant systems/applications, the Business Systems Analyst defines, evaluates, and validates requirements, business functional design, and technical design for small to moderately complex business issues within their domain. They act as a liaison, representing their department to develop effective technical solutions and minimize operational and system/application impacts. This role supports IT and program managers with problem resolution, testing, software upgrades, and related projects as needed.What You'll DoTechnical Support/Business Expertise:
Provide technical knowledge and support in operational system/application and procedural issues to both the business and IT, helping to find technical solutions to meet business goals.
Work in various phases of systems analysis, considering the business implications of applying technology to the current business environment.
Provide ongoing user support for ad hoc questions, inquiries, and service requests.
Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance as needed.
Project/Program Support:
Collaborate on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications, considering the technical capabilities of the system/application.
May act as Business Lead/Coordinator on moderate single area/department projects.
Business Testing:
Coordinate testing plans with business areas and IT.
Serve as the point of contact for business testing activities, ensuring testing meets business requirements.
Document and occasionally execute test plans and scenarios.
Analyze and verify testing results for accuracy, relevance, and completeness.
Provide impact assessments and assist in formulating recommendations to the business owner regarding issues and risks.
Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.
System Configuration:
Analyze, develop, and implement configuration changes to improve system performance and user efficiency.
Monitor configuration for accuracy and compliance with change control processes.
What You'll bring (Hiring Requirements)
Bachelor's degree or advanced degree (where required).
3+ years of experience in a related field.
In lieu of a degree, 5+ years of experience in a related field.
Nice to Have (Hiring Preferences)
Ability to understand and apply clinical criteria.
Ability to understand and apply AND/OR (conditional) logic to questionnaires with a given set of criteria.
Pharmacy technician experience is a plus.
Detail oriented mindset.
Ability to manage tight timelines.
Salary Range$61,900.00 - $99,000.00About UsIt's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.Authorization to Work in the United StatesWe use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and WyomingMuch more than a paycheckThe total value of working at Blue Cross NC goes far beyond your paycheck. We offer benefits and perks (https://careers.bluecrossnc.com/global/en/benefits) that help you thrive, such as competitive health benefits, bonus plans based on performance, 401(k) with employer match, paid time off (plus two well-being days), and a variety of career development and wellness programs.