Vacancy caducado!
- Good understanding MAC & Windows Knowledge – OS Installation, Reimage, Data Migration, Keyboard, Trackpad, Application, Server Issues
- Should have basic knowledge on networking concepts in routers, switch, TCP/IP, DHCP, Tunnels, ARP,TFTP,FTP,SCP Protocols, Access point - Wireless etc
- Responding to client queries within SLA Time, providing timely resolutions to client issues
- Maintaining highest client satisfaction
- Maintaining positive client relationships even in severe and pressurized situations
- Consistently interacting with customer and supervisors to have the issue solved
- Analyzing problems/situations, understanding problem impact on client business
- Applying problem solving techniques
- Logging all related activities for each customer query
- Employing client ‘s standard support delivery methodologies and tools
- Respond to requests for technical assistance via phone, WebEx, Email
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information , changes, and updates
- Make sure the process conformity and SLAs are accomplished
- Ability to multi-task on changing client requirements
- Experience in ServiceNow ticketing tool
- Preferable Knowledge in handling Cisco Meraki Devices - MX68,MR36 and other models
- Preferable knowledge in Video Collaboration - DeskPro, Webex Applications ,AnyConnect
- Good customer handling skills with Email Etiquette
- Need to handle customers on call, mail, WebEx
Vacancy caducado!