Description:We are looking for 1 experienced helpdesk Technician to move into a tier one capacity - duties outlined below.Converse with customers on IT/Network related issues and troubleshooting diagnosticsResponsible for logging, escalating, and resolving trouble tickets.Position involves contacting customers to follow up on issues to ensure resolution.Monitor services to achieve pre-determined service standards and contracted SLA requirements across multiple client types.Gather and deliver information relating to network outages or disruptions into formalized report.Skills:PSAP, Network Monitoring, servicenowAdditional Skills & Qualifications:Must be able to work a flexible 40 hour a week schedule. Therefore preference will be given to candidates who are flexible on shifts. Experience Level:Intermediate LevelBenefits:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.