What You'll DoWe are currently seeking a full time Sr. 5G NOC Engineer on our team. This assignment is a highly visible and challenging role, with responsibilities for providing technical support to internal and external customers of the NOC. You will also be to collaborate with cross-functional peers, define process flows, develop and maintain troubleshooting documentation, and serve as a lead when the Incident Management Process is initiated. for network troubleshooting associated with IoT Network. Based on your knowledge and experience, you’ll take appropriate action to minimize, and when possible, prevent service impacts identified via our defined monitoring tools. Additional responsibilities include: Define processes to position the NOC to provide 24/7 monitoring support for 5G Provide leadership and guidance to ensure needed alarming is properly defined and presented to the NOC Serve as lead during the execution of our defined Incident Management Process Provide coaching and mentoring to other staff members as needed to ensure personnel service impacts are resolved as timely as possible Able to actively contribute to the development and implementation of automation initiatives Assess, draft, and deliver Root Cause Analysis reports timely to internal and external customers Effectively communicate and collaborate with cross-functional teams Ability to support internal and customer-facing continuous improvement programs that will support 5GaaSWho You'll Work WithYou’ll partner internally your NOC counterparts and cross-functional peers regularly. You will also provide direct support to Service Providers, influence others to ensure service quality, provide feedback to our Executive Leadership Team. You will lead and at times contribute to the Incident Management Process to ensure feedback and updates are shared timely. Who You Are: BS in Computer Science or equivalent experience. 5+ years of relevant work experience. Experience in a SaaS or hosted application service provider environment. Strong analytical, communication, and customer interfacing skills. Proven experience in executing skills in Root Cause Analysis (RCA) and problem resolution. Working knowledge and experience with programing language(s): Python, SQL and or Java Base skillset in Networking, Compute, or Datacenter Environments Network troubleshooting experienceLocation: Raleigh, NC (onsite; not open to remote work)Unfortunately no sponsorship is offered for this role. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.