Field Service Technician

Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon  products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon. Provide turnkey support for start-up, IQ, OQ, and PQ, on new machine installations.Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.Coordinate development activities and upgrades related to updating and improving machine functionality.Provide support to customers, Customer Service and Sales, as required.Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time).Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide, when needed. Approximately 75% travel required.Maintain necessary machine configuration documentation during installation.Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.Process detailed expense and trip reports on all service visits, in a timely fashion.