Customer Service Representative

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Raleigh, NC. The ideal candidate will act as the first point of contact for customers, providing accurate information, resolving issues efficiently, and ensuring a high standard of customer satisfaction.ResponsibilitiesAnswer and manage inbound calls and emails from customers professionally and promptlyProvide product and service information with accuracy and clarityResolve customer concerns by clarifying issues and determining the best solutionsMaintain updated customer records using internal systemsEscalate complex issues to the appropriate departments as neededFollow up with customers to ensure resolution and satisfactionCollaborate with other departments to improve the customer experience