Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal® is hiring a Client Retention Specialist. The Client Retention Specialist, who reports to work at a branch office, is a critical member of the regional business sales and operations team reporting directly to the Regional President. The Client Retention Specialist will lead the Client Retention Planning Process, coordinating with internal operations team members as well as with the Proposal Support team, Pricing Specialists, and the Legal Services Group to ensure the retention opportunities are calendared and that all associated tasks (including responding to Requests for Proposal) - stay on track. The Client Retention Specialist’s goal is to optimize customer retention ratings and profit margins.This is NOT a remote position.The ideal candidate must have the following:
A minimum of one (1) year of experience in proposal writing and/or bid experience
Expert-level skills in Microsoft Excel and PowerPoint
Outstanding oral and written communication skills
Having experience in the security industry is a plus!
RESPONSIBILITIES:
Coordinate efforts of regional leaders on the rebid cycle for all contracts with upcoming expiration dates; exercise strong internal project management skills to ensure contracts do not go out to rebid in the first place; delegate tasks to other departments (Pricing, Legal, etc.) as well as Operations personnel (GMs, RVPs); assigned deadlines; develop customer retention plans; lead planning meetings
Support development and utilization of enterprise level tools (e.g., Salesforce.com, the Proposal Builder, Client Survey tools) that will be used to raise visibility of upcoming contract expiration dates; offer suggestions and best practices
Coordinate rebid proposal development and interactions with the rebid proposal development team and the pricing team to ensure margins are maximized during rebid; review the work product of others; edit and/or make corrections or improvements to our responses to rebid RFPs
Coordinate and participate in rebid sales presentations; design presentations
QUALIFICATIONS:
Bachelor’s degree in business, marketing, sales, or related field of study
A minimum of one (1) year of experience in proposal writing and/or bid experience
Expert-level skills in Microsoft Excel and PowerPoint
Outstanding oral and written communication skills
Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Professional, articulate, and able to use good independent judgment and discretion
PREFERRED QUALIFICATIONS:
Master’s Degree in business, marketing, sales, or related field of study
Experience with Salesforce.com
Project management experience
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-EC1Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-North Carolina-RaleighJob Category: Administrative