Head of Private Dining, Catering & Events- Eataly Corporate

The Private Dining & Events Coordinator is responsible for the planning, standardization, and performance of private dining, external catering, and banqueting services across all Eataly locations in North America. Based in NYC and reporting to the Director of Hospitality, this person will be the operational and strategic lead for the department—supporting local teams, building scalable systems, and optimizing both guest experience and business performance. Key Responsibilities:Department Leadership & Coordination Act as the central coordinator and main point of contact for all event-related business across Eataly North America.Evaluate and streamline private dining, catering, and banqueting programs for consistency and excellence.Drive cross-functional alignment with store-level sales managers, chefs, operations, and marketing teams.Sales Development & Event OversightMonitor and assess sales data and trends, creating regionally appropriate sales strategies.Support lead generation, client outreach, and business development efforts in partnership with local teams.Guide planning and execution of events, ensuring smooth operations and consistent brand representation.System Standardization & Technology UseImplement and oversee event management platforms and CRM (i.e, Tripleseat, Salesforce, SevenRooms, etc.) across all stores.Ensure accurate and timely data entry and reporting.Identify platform improvements and technology upgrades to improve workflows and client experience.Training, Communication & Process ImprovementProvide training, coaching, and resources to store-level private dining and events teams.Regularly communicate updates, SOPs, best practices, and brand initiatives.Develop guest-facing materials, menus, contracts, and proposals in alignment with company standards.External Engagement & Brand RepresentationFoster relationships with event planners, corporate clients, and vendors.Represent Eataly at industry events, tastings, and trade shows as needed.Support marketing and PR teams with event-related content and success stories.