Customs Brokerage Supervisor (EU Brokerage)

People:Identify with manager, develop and mentor your No. 2 Allocate workloads within team to ensure smooth operations during peak activity or staff absenceSupport the manager where neededContribute to the effective weekly department meetings with team.Operations:Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed as per the DLSOP.Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:ECS report (weekly)Customs import stat1 (daily)Support the manager in the following areas:Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizationsMonitor undischarged Transit formsMonitor duty deferment usage and levelsMonitor license/visa applicationsEnsure all documentation present for archiving purposesMeet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)Finance:Follow up the customs guarantee for various operationsFollow up refunds with customs authorities Follow AR report – review, delegate, chase Ensure every account has a credit limit and check for credit extension when neededDepartment P&L – review, identify, plan