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Job Details

ID #44912856
Estado Carolina del Norte
Ciudad Hazelwoodmo
Tipo de trabajo Permanent
Salario 79000
Fuente Yoh - A Day & Zimmerman Company
Showed 2022-08-16
Fecha 2022-08-15
Fecha tope 2022-10-14
Categoría Arquitecto/ingeniero/CAD
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Quality Engineer- Complaint Investigation

Carolina del Norte, Hazelwoodmo

Vacancy caducado!

Complaint Investigation Leader- Blood Culture System Engineer Primary Purpose and Overall Objective of the Job: Within a GCS/CSI department: responsible to manage and coordinate / to lead and coach (levels 9 and 8), the end to end investigation following a technical complaint and have accountability for the investigation. Provide an effective level of support (troubleshooting, answers to questions ) to subsidiaries and distributors in order to ensure the customer s complete satisfaction. Main Accountabilities: Drive difficult situations requiring end-to-end solutions with direct impact on operational and/or financial and/or human and/or customer satisfaction. Provide leadership in delivering effective technical support to subsidiaries and distributors. Represent CS in various QA and Regulatory Compliance meetings- Play a key role in audit preparation - Participate to audit. Contribute to the design of support tools for subs/distributors to use in the support of customers(troubleshooting, guide, FAQ ). Lead Meetings related to complaints and work closely with other departments ( R&D, SE&S, Production Site, site QA) Follow CAPA activity relative to technical complaints and provide regular feedback to the subs / distributors. Participate to FA boards. Perform complaint trend analysis and prepare reports for other departments. Contribute to the establishment of complaint indicators with the Governance team. Coach subsidiaries/distributors on support desks activities and troubleshoot at customer sites or remotely if necessary. Provide strong leadership in delivering an effective technical support to subsidiaries and distributors and to promote technical voice of customers to the GCS PMO people in order to optimize bioMrieux s commercial success and profitability Contribute to continuous improvements to the current products Provide feedback on product/service issues to R&D, manufacturing and the PMO team Answer subsidiaries / distributor needs in a professional and timely manner and manage effective technical solutions in order to ensure the customer s complete satisfaction. Promote the technical voice of the customers to the GCS PMO representative in order to optimize bioMrieux s commercial success and profitability. Track/report the status of investigations and escalate concerns to management in a timely manner and make decision/action plans for resolution. Typical Studies-Experience, Skills and Qualifications: Studies-Experience: - Bachelor or equivalent in related field of expertise (i.e., AS-biology, SE-engineering, IT-computer/networking, Service-education, etc.). or 2-5 years' experience in Global or Regional function Skills and Qualifications: - Committed to customer and to service with a sense of urgency and accountability. - Cross cultural flexibility. - Dynamic learner. - Team player. - Sense of autonomy and (self-)discipline. - Ability to analyze, recommend, and challenge proposals to create the most effective solutionsYoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit

https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

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