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Essential Functions: Responsible for providing superior customer service by designed kitchens under computer-aided drafting 20/20 software. From specifications provided by Kitchen Sales Specialist and/or customer, prepares detailed design to meet customer needs. Creates interior spaces that reflect customers' needs and tastes. When necessary, follow-ups with store Sales Specialist for any information necessary to complete design project. Provides SMART customer Service at all times through the daily execution of Lowe's customer service policies, procedures and programs. Listens to and responds knowledgeably and promptly to customer and employee questions. Demonstrates sincere appreciation for customers. Communicates information to customers regarding all stock, special order merchandise, features benefits, application and warranty information related to Lowe's programs. Listens to, identifies, anticipates, and responds to customer needs. Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe's products and services to employees and customers. Works with customers to create design and details, researches ideas based on customers plans, recommends products/services, and provides customers with project estimates consistently gaining customers commitment to close the sale. Follows-up with customers to ensure all order and project requirements are satisfactorily met. Serves as point of contact on all designs and/or installs within department. Monitors order status of products and special orders and communicates updates or issues with customers and Lowe's associates (e.g., Receiving, Delivery, and Install staff) as needed. Enters, processes, and tracks customer order and installations to manage customer follow-up and completion of order/project according to schedule.Requirements: High school diploma or equivalent Up to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment 2 years previous Kitchen/Bath Experience 2 years experience with CAD design or design using 20/20 software Ability to apply mathematical concepts such as adding, subtracting, dividing and knowledge of weights and measures. Understanding and respond appropriately to basic customer or employee inquires If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range: $15.60 - $26.01 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.