Director of Sales Operations

Summary of PositionThe Director Sales Operations (DSO) manages support functions essential to sales force productivity.  These include planning, reporting, quota setting and management, sales process optimization, sales job design, sales training, sales program implementation, sales compensation design and administration, and recruiting and selection of sales force talent. The DSO is responsible for the overall productivity and effectiveness of the assigned sales organization.  Reporting to the Head of Sales and Marketing, the DSO also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported.  Essential Duties and ResponsibilitiesCoordinates sales forecasting, planning, and budgeting processes used within the sales organization.Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.As needed, coordinates planning activities with other functions and stakeholders within the firm.Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.  Works to ensure all sales organization objectives are assigned in a timely fashion.Proactively identifies opportunities for sales process improvement.Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.  Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.Recommends revisions to existing reports or assists in the development of new reporting tools as needed.Implements enabling technologies, including CRM, to field sales teams.Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data.