Posting DetailsPosition InformationPosition/Classification Title Business and Technology Application TechnicianWorking Title Access Control & Surveillance TechnicianCompetency Level JourneyPosition Number 102055Salary Grade Equivalent IT03FLSA Non-ExemptAppointment Type Permanent - Full TimeFTE 1 = 40 hours/week, 12 monthsIf time limited, duration dateDepartment Hiring Range $40,090 - $60,389EEO-1 Category ProfessionalsSOC Code 15-1199 - Computer Occupations, All OtherPosition OverviewPrimary Function of Organizational UnitThe primary purpose of the University Police Department is to protect the lives and property (real and personal) of all personnel and visitors who frequent the campus. This unit must enforce all applicable Federal, State, and local laws, as well as, the University rules and regulations. In addition, this unit must patrol and secure the grounds of North Carolina Central University by responding to calls and/or complaints, performing preliminary, investigations of criminal and civil conduct incidents, record and refer, complaints, complete and file reports on all incidents.Primary Purpose of PositionReporting to the Assistant Director of Public Safety for Communications and Security Technologies, the incumbent will be responsible for making moderate to significant improvements to processes, security systems, or security products to enhance the performance of the security access control system, physical security equipment projects, and system installations for assigned areas. This will include addressing the daily operation of the campus access control system, assisting with process improvement, assessing campus-wide needs and providing recommendations, and staying abreast of current and future technology trends within the physical access control environment.Required Knowledge, Skills, and AbilitiesAbility to demonstrate functional understanding of server hardware and software administration, basic scripting techniques applicable to the systems being administered. Ability to make recommendations for enhancements or changes to improve system performance. Ability to provide support to clients pertaining to optimizing systems performance, troubleshooting systems problems, and analyzing usage and systems load issues of a moderate technical nature. Ability to apply vendor patches, enhancements, and modifications to existing operating and utility systems software. Proficiency in system analysis and implementation and knowledge of documentation requirements and skills in technical writing. Competence in performing duties with speed and accuracy; to organize assigned work and develop effective work methods. Ability to practice independent judgment while performing analysis and making determinations Preferred knowledge of security systems such as C-Cure and door access controls. Must possess the ability to learn new technologies and participate in the implementation of new and existing solutions that support the strategic technological goals of the university. Must be able to plan and organize daily activities and tasks, pay attention to details, work independently or with minimum supervision, and provide technical leadership to other technical staff. Must be able to collaborate with various university constituents, both technical and non-technical to achieve optimal implementation or system enhancement results and to research, analyze and implement solutions to resolve issues. Must be able to effectively interpret internal and external customer technologies; analyze complex problems and respond effectively providing constructive feedback and interaction for problem resolution; offering solutions that lead to overall better security and efficiency.Minimum Education/ExperienceAssociate’s Degree in Computer Programming; or Bachelor’s Degree with nine credit hours in programming; or equivalent combination of training and experience.All degrees must be received from appropriately accredited institutions.Licenses or Certification required by Statute or RegulationN/AEqual Opportunity EmployerNorth Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.Work Hours Monday – Friday 9:00 am – 6:00 pm Some evening and weekend work may be requiredPosition required to work during periods of adverse weather or other emergencies YesCampus Security Authority Designated Position YesKey Responsibilities and Related CompetenciesRequired Competency Analysis and Decision MakingDutiesIncumbent will be responsible for the day to day operation of the campus wide access control system. This will include submitting access request for approval by various campus building supervisors, and processing access request according to police department processes.Required Competency Client/Customer ServiceDutiesResolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers needing access to buildings. Providing duties of help desk support (https://www.liveagent.com/academy/customer-service-department/) and product service knowledge.Required Competency Communication - Verbal/WrittenDutiesIncumbent will be responsible for communication with leadership, and across campus departments regarding access control processes and procedures. They will also work with stakeholders to identify additional needs as it pertains to access control, and communicate solutions based upon existing issues.Required Competency Knowledge - TechnicalDutiesLearn new technologies and participate in the implementation of new and existing solutions that support the strategic technological goals of the university. Knowledge of documenting system data and skills in technical writing.Required Competency Technical SupportDutiesProvides technical support for the access control system by applying update patches as needed. Review submitted requests from various departments and provide a resolution that addresses stakeholder needs.Posting Detail InformationPosting Number SPA01370POpen Date 08/14/2024Close Date 08/21/2024Special Instructions to ApplicantsThis is an internal posting. Only current NCCU employees will be considered.Applicant DocumentsRequired Documents
Resume/CV
List of References
Optional Documents
Cover Letter
DD-214 (Veterans Only)
NGB23A or NGB22/DD256 (National Guard Only)
Supplemental QuestionsRequired fields are indicated with an asterisk ().
Explain your working knowledge of troubleshooting IT issues.(Open Ended Question)
Explain your working knowledge of systems and equipment.(Open Ended Question)
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