Unit DescriptionUse your passion for service to create a positive impact and make a difference in the communities we serve!SodexoMAGIC has a new and exciting opening for a Patient Experience Manager 5 to support 10 Atrium accounts in Charlotte, NC . A nationally recognized leader in shaping health outcomes through innovative research . Atrium Health has m ore than 4,200 hospital employees provide services through an extensive inpatient and outpatient network.The Patient Experience Manager 5 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly.The ideal candidate will live in the Charlotte, NC areaWe're looking for candidates who are passionate, solution oriented, and have a positive attitude. The ideal candidate will have experience creating/presenting QBR's, great technical skills as well as excellent communication with clients, staff and patients.Typical Schedule Monday-Friday(subject to change based on business needs)Responsibilities of this position include:Drives and fosters a culture of patient centered care and service excellence, while improving patient and family experience across the enterprise. Works with service line leaders for continuous quality improvement. Manages relationships with key players from the hospital network.20% - Rounds with managers/clients, collecting detailed data regarding their experience, with a goal of improvement and patient/customer centered solutions. Analyze and interpret data to ensure we are meeting or exceeding patient service based KPI's10% - Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.Behaviors include:Working as a team for safetyCommunicating Effectively to Manage Safety RisksOptimizing Human and Environmental FactorsRecognizing, respond and reporting incidents Adherence to all operational safety practices and protocolsDrives a safety culture throughout the team20% - Ensure protocols are being followed and patient satisfaction initiatives are met. Develops and provides training opportunities as needed.20% - Monitors performance metrics and client feedback, develops and implements strategic solutions to achieve agreed upon goals (KPI's). Takes responsibility for contract execution, ensuring that Sodexo and Client obligations are achieved.10% - Develop strategic relationships and manage the WOI to promote and drive exceptional patient experience outcomes. Expand Sodexo/Client Partnerships with a focus on business growth.10% - Involves multiple stakeholders (patient, families, and staff) to develop annual and long-range plans of action with clear goals that are aligned to Client and Sodexo corporate objectives and resources10% - Management responsibilities for direct and/or indirect Patient Experience staff in the provision of enhancing the Patient Experience program at their assigned sites.Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.Qualifications & RequirementsBasic Education Requirement: Bachelor’s Degree or equivalent experienceBasic Functional Experience: 5 yearsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.Location US-NC-CONCORD | US-NC-CharlotteSystem ID 976351Category General ManagementRelocation Type NoEmployment Status Full-TimePosted Range $95400 to $144210Company : Segment Desc HOSPITALSOn-Site