In Responding To This Post, You Must Send Your Resume And Best Contact Number For Serious Consideration Of This Role!
Care Coordinator Manager
Remote Role
Starting Pay: $21-$23
Shift: Mon-Fri / 8am-5pm EST
6-Month Contract w/Opportunity for Extension based off Work Production and Reliability
The CCM provides support to Medicaid members who have dental needs and medical co-morbidities by coordinating care, assisting with benefits navigation, and addressing barriers to access. This is a high-volume outreach role requiring strong administrative, communication, and documentation skills.
Key Responsibilities:
Conduct high-volume outbound calls to members and respond to inquiries.
Educate members on dental benefits, rights, and responsibilities.
Confirm case management criteria and coordinate dental appointments.
Follow established scripts while adapting to individual member needs.
Document all interactions and outcomes in the HSP (Health Solutions Plus) system.
Communicate with internal departments (e.g., Provider Relations, Member Services, Grievances) and external entities (dental offices, PCPs, transportation vendors, state agencies).
Support additional business needs and assist other departments as needed.
Perform case follow-ups and ensure timely turnaround on all documentation.
Qualifications:
Need a High School Diploma or GED
Need Minimum 2 years of office-based administrative support in healthcare, dental, or insurance.
Need prior experience with care coordination or full case management strongly preferred.