About this role:Wells Fargo is seeking a Technology Operations Analyst in technology that will support the Wells Fargo Advisors system access requests. Resource is responsible for processing expedited requests to ensure business continuity for high-risk, high revenue generating job functions such as Financial Advisors and their support staff. This business brings in books of business totaling millions of dollars to Wells Fargo with direct external customer contact.In this role, you will:
Participate in initiatives and identify opportunities for technology operations
Evaluate basic or tactical challenges that require research and evaluation
Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
Reduce the impact of application and infrastructure failures on business delivery
Engage various teams of trouble-shooters to assess system health and issues
Present recommendations for resolving more complex situations
Provide information to functional colleagues, internal partners and stakeholders
Required Qualifications:
2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ year of information security analysis experience and or technology background.
Desired Qualifications:
Experience in facilitation and provisioning tools, such as, SIMBA/AIMS/ART
Experience with Jira
Excellent customer service skills to handle escalations
Good verbal, written, and interpersonal communication skills.
Strong problem solving skills
IAM (Identity and Access Management) experience
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
Ability to exercise independent judgment to identify and resolve problems.
Ability to work effectively, as well as independently, in a team environment.
Strong, clear and concise written and oral communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to research and correspond with customers, responding to their questions and concerns with detailed information.
Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
Ability to learn and assimilate information from multiple people and sources.
Ability to quickly learn business operations and processes.
Understanding of Role Based Access Control (RBAC) methodology is preferred.
Proven experience in identifying and resolving customer and production issues.
Job Expectations:
This position offers a hybrid work schedule
Ability to travel up to 10% of the time
This position is not eligible for Visa sponsorship
Locations:
300 S Brevard St, Charlotte, NC 28202
2600 S Price Rd, Chandler, Arizona 85286
550 S 4th St, Minneapolis, Minnesota 55415
Posting End Date:4 Oct 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Company: WELLS FARGO BANKReq Number: R-391563-2Updated: Sat Sep 21 02:22:11 UTC 2024Location: CHARLOTTE,North Carolina