Supv Field Operations Support

Brightspeed is looking for a Supervisor, Field Operations Support within the Dispatch Resource Center (DRC) to join our team! As the Supervisor you will be responsible for the supervision of a specific work function to coach, developed, and performance management.  This role is to lead diverse teams, to work within a fast-moving environment to rapidly deliver support and services to our customers to drive an outstanding experience and excel at meeting key performance indicators.  As a Supervisor, Field Operations Support Your Responsibilities Will Include:  Handle the daily management and supervision of 15-20 employees. Handle escalations from internal departments Build partner relationship with field support to promote a positive experience for our customers. Maintain production levels by setting goals for team members and actively coaching towards those goals. Provide coaching and counseling via group meetings and individual employee counseling. Seek to continually improve work methods and results individually and for the team. Create a positive work environment. Provide feedback to partner organizations on process gaps to improve customer experience. Lead team thru change and communicate changes to mitigate anxiety. Partner with management to prioritize business needs and stay up to date with the goals of the organization as they evolve.  Will also collaborate with other departments to find new ways to improve opportunities. Design, promote and teach a data driven work environment. Use statistical methods to analyze data and generate meaningful thoughts and recommendations.