Overview:In the Night Auditor position, you will handle all guest services matters while attending the registration desk and taking calls over the phone. You will run end of day reports, balance the financials and complete daily reporting for property. You will function as the PIC (person in charge) supported by a watchman.Responsibilities:
Maintain guest information, including credit card information, in a secure and confidential manner
Process cash and credit card transactions
Sell amusement park tickets
Balance daily room revenues and reconcile posting errors
Balance F&B revenues via Micros poll
Complete the audit and rollover PMS to the next business day
Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
Maintain open communication with other shifts and Management
Supervise the watchman duties to maintain a clean and safe environment and accommodate guest request in a timely manner
Stock the Market
Assist with breakfast set-up
Respond to emergency situations by following hotel protocol
Adhere to Company uniform and attendance policies
Adhere to Company code of conduct
Other duties assigned
Qualifications:
Charismatic attitude.
Ability to operate a computer and learn the property management system ( FOSSE)
Previous hotel front desk experience required
Previous Marriott experience a plus
High school diploma or equivalent required
Able to stand for long periods of time.
Able to work third shift, weekends and holidays
Have good verbal and written communication skills
Ability to multitask
Have independent problem solving skills and sense of urgency
Ability to work as a team in a fast-paced environment
Ability to handle guest request and complaints, take payments and give necessary compensation and refunds
Ability to remain calm during emotionally charged situations
Proudly represent the brand and company
Ability to pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial law
Ability to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education and personal references per company policy unless prohibited by federal, state or provincial law.
Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.