Vacancy caducado!
- Manage the analysis of data and gathering of requirements for the associate and customer experience.
- Conduct upfront analysis of business problems and needs, including but not limited to pull of data and analytics to support solution position and identification of dependencies
- Host x-disciplinary workshops to understand and gather requirements, synthesize the requirements to determine level of effort (i.e., agile swag), coordinate refinement of said requirements with dev and QA/test team members, articulate the cost vs. benefit of projects to senior leadership, and inform roadmaps.
- Support the Director of Associate Desktop proactively identify risks and issues, resolve issues and mitigate risks, and escalate issues/risks when appropriate.
- Support technical delivery managers to manage and communicate release schedules to stakeholders.
- Collaborate closely with C3 partners including Operational Readiness, Architecture, Operations, Compliance, Risk and Legal, and Technology to execute delivery of the Associate Desktop, with a goal to continuously identify and implement improvements and best practices
- Eliminate barriers to delivery, serving as an escalation point for scrum master and team leads to support product delivery
- Ensure that Associate Desktop product SLAs and KPIs are tracked and reportable
- Develop and maintain strong relationships with enterprise support teams and vendor management for associate desktop.
- Provide mentorship to lead and develop C3 Associate Desktop product members as appropriate.
- Bachelor's degree or greater.
- 5 to 7 years' experience or equivalent in the following: Product management, technology implementation, or strategic planning.
- 3+ years of experience working with or development of Customer Relationship Management (CRM) applications/tools (i.e., Salesforce).
- Hands-on experience in FinTech organizations and/or banking industry (preferred).
- Ability to manage multiple initiatives that span from small to large scale in size and complexity, and tailor approaches accordingly.
- Experience working in varied delivery methodologies or frameworks (e.g., waterfall, iterative, agile Scrum or scaled agile), prefer agile methodology.
- Ability to influence change across a matrix organization and collaborate with product, user/customer experience, business and technology teams to deliver solutions.
- Working knowledge of agile tools such as Jira, ADO or JIRA Align (preferred).
- Highly skilled with MS Office Suite.