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Directs the preparation, development, and enhancement of systems and solves problems by use of computers. Consults with managerial and systems support analysis personnel to clarify program intent, identify problems, suggest changes, and determine extent of programming, network, and overall IT support systems performance status. Oversees IT managers, supervisors, or other technical personnel directly or indirectly. Revises and directs the goals and functions of the company's IT support program. $descr2