Now hiring for a field service technician position based out of the Charlotte, NC office !Preferred candidates would come from a mechanical field of work, or have previous experience in the maintenance field either on production machinery, scales, cranes/hoists, or other manufacturing equipment.1st shift -Monday-Friday (with a rotating on-call schedule)Job Description:
Answer the bell – always be on-time, ready to serve, and demonstrate the highest level of professionalism at all times
Proactively plan for every service order and request.
Performs calibrations and preventative maintenance duties on industrial scales and other weighing equipment
Ensure all regulatory and quality requirements are supported (ex. Customer-specified Standards, ISO, etc.)
Actively listen to customer feedback and information to align on expectations and what will be required for success.
Ensure clear communication when things do not go to plan to avoid surprises and uncertainty or if service work will be required to span multiple trips or time periods.
Diagnose and troubleshoot customer equipment; ensure connections and integration points with other equipment is understood and whether or not we may need other support to understand root causes of issues (ex. Third party PLC controllers, other production equipment, material handling systems, etc.)
Ability to work overtime and on a rotating on-call schedule including nights and weekends based on customer demand.
Develop and maintain strong collaborative relationships with sales to create long-lasting customer relationships and to proactively discuss values of repair v. replace options.
Solicit referrals for new customers and direct this information to sales staff and service manager on a regular basis.
Additional Skills &Qualifications:
High School diploma required; Associates or higher degree in electronics, industrial maintenance, or related field work or experience is preferred
Experience in the weighing industry is also preferred
Capable and comfortable working in new locations, with new people, every day
Experience troubleshooting and diagnosing electrical, mechanical, and electromechanical devices is essential
Experienced and comfortable working with primary modes of digital communication, data management, and documentation tools (MS Office, ERP & CRM systems, and work order and service dispatch systems)
Apply to this posting if interested, and you'll be contacted by a recruiter to discuss the position in more detail!About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.