Job Details

ID #46170626
Estado Carolina del Norte
Ciudad Asheville
Tipo de trabajo Full-time
Salario USD To Be Determined To Be Determined
Fuente Carolina del Norte
Showed 2022-10-02
Fecha 2022-09-30
Fecha tope 2022-11-29
Categoría Servicio al cliente
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Tour Program Administrator

Carolina del Norte, Asheville, 28801 Asheville USA

Vacancy caducado!

Get to Know Us

Ken Grossman started Sierra Nevada in 1980 with a hand-built brewhouse and the odds stacked against him. That passion forever changed the course of American craft brewing and launched a beer revolution that's in full force today. Turns out, good beer can do a lot of good, and Sierra Nevada became a cornerstone for both its innovation and its care for the Earth and its people. We’re committed to advancing a culture of inclusion and believe diversity in all its forms makes us stronger. We keep pushing boundaries, whether that’s in the brewhouse, with sustainability, or in the great outdoors.

Get to Know This Role

The Tour Program Administrator combines excellent operational and program management, as well administrative skills to support the implementation, growth and success of Guest Experience (GX) Tour Programs. This position requires a high level of direct client interaction with internal and external customers, including the Tour Team, and the ability to respond to emergent client or program needs. The Tour Program Administrator works with the Tour Supervisor and Tour Team Support Lead to develop and implement programs that align with the GX mission and values and support the overall Sierra Nevada Brewing Co. Brand. In addition, this role functions as the main point of contact for executing and supporting the on-site (OS) Tour, Virtual Programming, and Customized Experiences. Exceptional organizational and interpersonal skills are needed to assist internal and external clients with service and communication.

What You Will Do

Schedule all tour types including: daily public offerings, special requests, VIP, Business Development, and Virtual Experiences.

Manage multiple calendars including Virtual Experiences, Large Group Tour and Restaurant Reservations, On-site Specialty Vehicles, and VIP.

Owner of Booking, Tracking and Reservation Systems. Primary interface to Information Systems and suppliers of these systems. Maintain up to date knowledge on reservation system and capabilities. Implement changes and train staff when necessary.

Ensure team and facility is organized and prepared for daily tour operations and visitors.

Schedule and assist with planning and organizing of Team meetings/events and keep minutes.

Monitors Tour Team members' workloads and schedules to create and maintain most effective daily and weekly Team schedules, while working with Tour Supervisor and Tour Team Support Lead to deliver the most impactful activations and programs.

Assist guests and manage communications for all types of on-line bookings, virtual experiences, reservations and ticketing, including Sales and VIP requests along with Customized Paid Experiences and Tours.

Assists the Tour Supervisor and Tour Team Support Lead with inventory and current stock in Tour Storage. This may include posters, keychains, Beer Geek t-shirts, etc.

Assist in the development of staffing requirements to help ensure that each program achieves its stated goals and objectives.

Develop comprehensive reports on ongoing programs and submit monthly summary reports to management.

Support to other Guest Experience Departments as required (e.g. Tasting Rooms, Retail, Reception)

Please Apply if You Have

2 years Customer Service preferred

2 years Experiential Marketing preferred

Ability to facilitate the effective management of programs in line with SNBCo quality expectations.

Outstanding verbal, written, communication and reasoning skills

Highly motivated, confident, and creative

Tech savvy, with the ability to collaborate with on-site communications team for social media execution.

Ability to juggle multiple tasks simultaneously while staying focused on stated goals and objectives.

Ability to work non-standard hours, including some nights and weekends.

Ability to work with diverse and multi-disciplinary teams.

Organized, detail-oriented and efficient with excellent time-management skills.

Ability to obtain certification in an alcohol awareness training program is required within 90 days of start date.

Additional Requirements to Consider Before Applying

Selected candidate must pass a pre-employment, post offer background check.;

You must be at least 21 years of age to perform the duties of this position for Sierra Nevada Brewing Co.

Before applying for this role, please review the full job description, including the physical demands and working environment: https://sierranevada.jdxpert.com/ShowJob.aspx?EntityID=2&id=3005

This position will remain open until filled; online applications will be reviewed weekly

Sierra Nevada Brewing Co. is an Equal Opportunity Employer

TO APPLY: Please visit our websitehttps://phh.tbe.taleo.net/phh03/ats/careers/v2/viewRequisition?org=SIERRANEVADABREWINGCO&cws=39&rid=4957

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