Duty Manager (F/M/X)

We are seeking a highly motivated and experienced Duty Manager (F/M/X) to join our team in Amsterdam, Netherlands. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.Manage and supervise staff during assigned shifts, providing guidance, support, and motivationSupervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standardsLiaise with other departments to ensure smooth operations and timely service deliveryPerform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standardsHandle customer inquiries, complaints, and special requests promptly and professionallyMonitor and maintain health and safety standards, ensuring compliance with local regulationsRespond to and resolve emergency situations as they ariseSupport training, coaching, and mentoring of junior staff membersPrepare and submit reports on daily operations, incidents, and staff performance