Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Site Lead for Philips customers in the Valhalla, NY area. You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.Your role:
Perform preventative maintenance and service repair on biomedical equipment utilizing the service manual, OJT, OEM, or 3rd Party training. Provides training/mentorship/technical support to other service staff.
Identification and resolution of customer issues, providing the customer with the appropriate communication, and involving appropriate site service personnel.
Proactive identification of issues and providing creative, comprehensive solutions for customers which go beyond simple break/fix.
The Site Lead must demonstrate the ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Team or the customer at any level. May be required to manage multiple issues simultaneously.
Establishes credibility and trust while focusing on fixing the customer as well as the medical products. Sets realistic customer expectations. Interfaces with end-users, department managers and supervisors on routine issues.
May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management
May be required to be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.
You're the right fit if:
Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification.
7+ years servicing medical equipment is strongly preferred.
1+ years of previous lead/supervisory experience in the medical industry preferred.
PC competency, to include basic knowledge of word processing, spreadsheets, databases.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Serviceposition.
How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is a field role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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Philips Transparency DetailsThe hourly pay range for this position in NY is $32.16 to $55.13, plus overtime eligible.This role also includes an annual incentive bonus plans, on-call pay, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in or within commuting distance to Valhalla, NY . It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran