Sales & Marketing Manager

Key DutiesEffectively taking client enquiries, for all range of Meetings & Events. Focus on Medium to Large events of 50 - 150 guests with 30-100 accommodation rooms nights  Preparing customized proposals for each client, ensuring that all pricing and yield strategies are adhered to.  Proposals will include coverage of venue, function, menu, accommodation and all other hotel facilities.Completing the sales process to the highest standard.  The process includes initial enquiry, site familiarizations, personalized proposals and client follow up.On securing of business, event and client brief prepared to commence event arrangements.Maintenance of database of all key contacts and clients.  Ensuring this is kept updated at all times.Maximizing all revenue generating opportunities.Entertaining guests, clients and potential clients outside of normal business hours as required.Leading a positive selling culture within the team and the hotel.Promoting active selling of all areas of the business.Submitting weekly/daily sales reports as required.Convert sales leads provided into new business opportunities.Provide efficient, friendly and professional service to all guests.Take a positive problem-solving approach with guests' problems and concernsPromote active selling of special promotions and facilities available within the hotel/Accor.Drive and support AccorHotels loyalty programManage marketing calendar for all sections of the hotel: Food & Beverage outlets, Meetings & Events, and RoomsManage and develop the hotels' online reputation including microsites, brand websites, SEO, SEM, third party content and online partnership platformsManage all hotel e-marketing channels including EDMs and social media, developing and maintaining an e-marketing calendar for promotional purposesManage the hotels' databases and communicate regularly regarding promotions and events via Electronic Direct Mailouts (EDMs)Driving, creating and implementing the hotels marketing and activity plansManage all third-party websites and platforms showcasing Pullman RotoruaDesigning all marketing collateral: ads, flyers, menus, banners, brochuresProject & Brand managementSeek PR opportunities & secure media coverageMarketing performance reportingAssist the General Manager in writing the hotel Business planDeveloping and fostering good rapport with the public, clients and members of the trade in an effort to ensure and promote a good image of the hotelMonth end reporting to review hotel business in all areasManage social media accounts for the hotelAdhere to any other reasonable request as required by Hotel Management.