Conference and Events Supervisor

Purpose of the RoleThe Conference and Events Supervisor plays a key role in delivering exceptional service and seamless event experiences for guests at our 5-star hotel. You will oversee the preparation, setup, execution, and breakdown of conferences, meetings, banquets, and special events, ensuring all client requirements are met to the highest standard. This role involves close coordination with multiple departments and the supervision of events staff to maintain luxury service standards.Key ResponsibilitiesLead the setup, delivery, and pack-down of conferences, events, and banquets in accordance with 5-star standards and client specifications.Supervise the conference and events service team, ensuring rostered staff are trained, supported, and meeting performance expectations.Liaise effectively with Sales, Food & Beverage, Front Office, and Housekeeping to ensure seamless guest experience.Act as the main point of contact for event clients on the day, handling any issues or changes promptly and professionally.Conduct pre-event briefings and attend post-event debriefs with stakeholders for continuous improvement.Maintain compliance with the Health and Safety at Work Act 2015, including incident reporting and hazard management.Ensure setups adhere to safe manual handling and layout standards.Maintain appropriate stock levels of equipment and supplies, reporting any maintenance or resupply needs.Promote a positive, inclusive, and respectful team culture, aligned with the Hotel’s Code of Conduct and the Employment Relations Act.Maintenance of databases of key contacts/clients.Achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.Perform any other reasonable requests and duties as required by Hotel Management.Work within hotel policy on hours, breaks, and remuneration, ensuring rest and meal break entitlements are honoured.