18.00-20.00 per hour commensurate based on experience | Rochester, NY, USA | Hourly | Full Time POSITION SUMMARY : Provide accurate information and direction to Lifetime Assistance drivers, program personnel and Supported persons. ESSENTIAL DUTIES & RESPONSIBILITIES:
Monitors 2-way radio communications and track the daily operation of the service provided. Contacts drivers and provides information to consumers as needed.
Answers telephone calls from the public for scheduling, taking cancellations, requesting information on services in a courteous and polite manner. Provides customers with information on the estimated time of pick-up.
Handles emergency situations such as in-service breakdowns, missed pickups and no shows. As needed, assists operating personnel in resolving daily operating and scheduling problems
Promptly apprises the operations staff of any field problems such as accidents, breakdowns, delays etc. and maintains records of all field problems.
Assumes any other duty or responsibility assigned by the transportation manager that is pertinent to the overall function of the department i.e., driving routes as needed.
Assists the transportation manager in the efficient coordination of the system's operation.
Position will include administrative functions, including, but not limited to:
Point of Contact (POC) for vendors (Daily)
POC for residential side (keep them informed of inspections/service work done in residences) (Daily)
Processes PO's, receives bills, verification forms and submits to business office for payment (daily)
Preparation and maintenance of bid packets (Ongoing)
Filing and organization of all files (Daily)
Purchases and provides support to the department for local parts/materials Provides research for specialty parts and supplies.
Researches specialty maintenance item purchases that require internet research to verify local/out of state vendor sources, pricing, delivery, etc.
QUALIFICATIONS:
High School diploma or equivalency, must be able to multitask with good organizational skills, have a valid NYS Driver's License, and meet LAI's Vehicle Operator Requirements. Must have ability to use a computer, telephone and other office equipment as needed. Be competent in Word, Outlook and have the ability to learn other computer programs based on the needs of the program.
LOCATION: Rochester, NY HOURS: 40 Hours SCHEDULE: Monday - Friday, 9:00 am - 5:30pm
SALARY: $18-$20 per hour