Vacancy caducado!
IT Support SpecialistResponsibilities:Provide first and second level Help Desk phone support for large customer base whose business functions rely primarily on computer based technologies in a 24x7 environment. Maintain expertise in current desktop and network technologies; as well as an understanding of hospital-wide applications. Assess, interpret and research and resolve simple to complex customer technical problems received via Help Desk services or electronic methodologies. Maintain working knowledge of wide range of company systems and technologies. Provide first and second level technical response to customer requests, maintenance, urgent and emergency technical problems associated with company computer systems, including off-site (Wide Area Network) locations. Provide technical expertise and customer support while meeting customer satisfaction. Triage calls to the appropriate support team based on issue provided and troubleshooting performed. Perform routine software installations and upgrades. Participate in project implementation as it relates to Help Desk and Desktop support. As a project team member, work toward meeting project time lines and milestones. Provides appropriate communication to managers, as well as other technical support staff. Assist with the development and maintenance of appropriate documentation as requested. Act as an on-call resource for the Help Desk.Keep abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities. Associate's degree in related technical discipline, or equivalent combination of education and experience. Advanced PC and Windows expertise, particularly Microsoft Office suite of products Basic understanding of LAN/WAN technologies. Exceptional customer service skills, including outstanding oral and written communications. Advanced problem solving abilities. Previous Help Desk or call center experience preferred. Mac OS knowledge a plus but not required.Please send resumes to Jason Hughes - for immediate consideration
Vacancy caducado!