Front Desk Staff/ Housekeeping
Job description:
Job Overview
We are seeking a dedicated and personable Front Desk Agent/Housekeeper to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The Front Desk Agent will be responsible for managing the front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns they may have during their stay.
Responsibilities
Greet guests upon arrival with a warm and friendly demeanor.
Manage the check-in and check-out processes efficiently and accurately.
Handle guest inquiries, requests, and complaints in a professional manner.
Maintain an organized front desk area, ensuring all materials are stocked and accessible.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Process payments and manage reservations using hotel management software.
Conduct regular inspections of the lobby and common areas to ensure cleanliness and orderliness.
Assist with administrative tasks as needed, including filing reports and managing guest records.
Skills
Previous hotel experience is preferred, showcasing familiarity with hospitality standards.
Strong customer service skills with the ability to communicate effectively with guests.
Knowledge of cleaning techniques, floor care, and janitorial practices is beneficial.
Experience in housekeeping management or custodial roles is a plus.
Ability to work well under pressure while maintaining a positive attitude.
Attention to detail and strong organizational skills to manage multiple tasks efficiently.
A proactive approach to problem-solving and a commitment to guest satisfaction. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time, Seasonal
Work Location: In person
Pay: $15.50 - $18.00 per hour
EOE