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Brand New Independent Hotel on Mirror Lake Drive. Come join our exciting team and grow with us!
Housekeepers / Room Attendants
POSITION SUMMARY:
Performs routine duties in cleaning and servicing the guest room, bathrooms, hallways, corridors, and public spaces under the supervision of the housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also be able to address guest requests and problems.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/services and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
ROOM ATTENDANT DUTIES AND RESPONSIBILITIES:
Report working on time and in the required uniform in adherence to the Hotels Dress Code Policy.
Enters and prepares the room for cleaning.
Dusts the room and furniture.
Replenishes guestroom and bath supplies.
Cleans the bathroom.
Cleans the closet.
Vacuums and racks the carpet.
Checks and secures the rooms.
Replenish amenities according to the operational standards.
Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Ensure security of guest rooms and privacy of guests
Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, deep cleaning, etc.) as required
Cleans guest bathroom/bedroom/floor corridor.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Empty trash containers.
Remove all dirty terry and replace with the clean par to the designated layout.
Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
Inspect the condition of bathrobes and replace soiled/damaged ones.
Remove dirty bed linen and make up the bed with clean linen.
Replace laundry bags and slips.
Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and a luggage rack.
Dust and polish all furniture.
Realign furniture to the floor plan.
Responsible for replenishment of guest complimentary water.
Responsible for the cleanliness and maintenance of his work area.
Responsible for the Hotel property in the work area.
Attends to guest calls, and guest requests /guest complaints in the area assigned to him.
Authorize to enter guestrooms for cleaning and providing turndown services as per requirement.
Responsible for following the standard operating procedures.
Responsible for achieving and exceeding the guest satisfaction score.
Update the status of rooms cleaned on the assignment sheet.
Return, clean, restock cart and closet at end of shift.
PREREQUISITES:
Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, and Ability to work independently.
Experience:
Previous hotel-related experience desired.
Vacancy caducado!