The OpportunityDelaware North Sportservice is searching for a full-time Premium Services Supervisor to join our team at Highmark Stadium in Orchard Park, New York. As a Premium Services Supervisor you will lead a team of attendants, ensuring our luxury suites are clean, stocked, and ready for game day. You'll experience the game day excitement, learn and grow your leadership skills, and be part of team committed to creating moments that last.Pay$20.00 - $24.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .BenefitsWe care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.Responsibilities
Supervises and coordinates premium club, suite, or restaurant staff, including training and providing constructive and corrective feedback as needed
Creates a positive and memorable guest experience by delivering professional and courteous service and maintaining a clean, organized, stocked, and safe area
Receives and facilitates any premium guests’ and attendants’ requests and orders
Analyzes and resolves problems with team members, guests, and the operation with the assistance of the Food and Beverage Manager
Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions
Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area
Responsible for performing end of month inventory for suites pantry
Qualifications
Minimum of 2 years of supervisory experience in front-of-house restaurant or food service position, in a high volume environment is required
Previous experience with a point-of-sale (POS) system required
Excellent guest service skills
Strong time management and organizational skills
Ability to work accurately, efficiently, and courteously in a high pressure environment
Good communication and training skills; ability to teach others as well as delegate tasks
Basic math skills; ability to accurately account for cash and inventory
No college degree required
Physical Requirements
Ability to lift up to 40 pounds for set-up, service, and clean up of suite
Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as needed
Shift DetailsDay shiftEvening shiftEvent basedWho We AreDelaware North operates concessions, and premium dining at Highmark Stadium since dating back to 1992. The 71,870-seat venue is home of the NFL's Buffalo Bills. Our culinary team creates locally and regionally inspired fare for the stadium's concession outlets. Premium dining includes suites and clubs offering in-seat service.At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.