Customer Success Manager – Marketing Services- Hybrid

 Our Customer Success team play an integral part in maintaining and growing our clients across ANZ. They advise and guide a wide variety of clients who are using Experian products, from the point of sale onward. They ensure our clients adopt our data and solutions widely within their business and are continually driving additional value. Our CSM's build genuine and authentic relationships with our clients by working strategically in partnership to discover their business needs and challenges. They facilitate training and workshops to ensure clients understand how data can solve those challenges and have regular correspondence with the business stakeholders to ensure that value is being driven. What you'll need to bring to the partyAuthenticity, to build genuine and productive relationships with our clients by working strategically to discover their business needs and challengesConfidence to ensure clients understand how Experian technology, data and expertise can solve their challenges and help them achieve value and lead user adoption What you'll be doingMaintain a high level of customer satisfaction and retention.Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teamsBecome a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian.Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts.Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption. Promote and track sales teams supporting other data management clients.Develop a trusted advisor relationship with partners and exec sponsorsRunning client workshops & webinars where required