Description:This position shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, they will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.Essential Functions:
Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
Effectively communicate changes of assignment sheets as they arise throughout the shift
Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, phones, etc.)
Assist Executive Housekeeper with regular inventories & order of supplies to ensure that par levels are consistent
Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
Instills a calm, organized approach when interacting in stressful situations
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
Ensure that sufficient staffing is present to meet the daily business demands
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
This is not your typical career opportunity. This is the Hyatt Touch.Salary range for this position is $70,000 to $73,000 depending on experience.Qualifications:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Primary Location: US-NY-New York CityOrganization: Andaz 5th AvenuePay Basis: YearlyJob Level: Full-timeJob: AdministrativeReq ID: NEW013882Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.