Commonwealth Worldwide Executive Transportation (CWW), with over 40 years of providing exceptional service to
corporate travelers, is looking for an experienced Dispatcher to join the team in support of our Greater New York
operations. This remote-based position will carry out day-to-day functions of the Dispatch department as designated by management/leadership, as needed and based on company needs.
Full-time: Monday - Wednesday 3:00-11:00pm/Saturday and Sunday 8:00am-4:00pm. (All times Eastern)
RESPONSIBILITIES:
Assign and schedule work to drivers in order to efficiently fulfill daily bookings
Track and code status of trips to ensure timely and accurate trip completion
Manage multiple tasks in a time sensitive environment
Provide support to reservation agents as needed, including:
▪ Creating transportation itineraries for clients and booking agents
▪ Using Livery Coach Software and standard workflow processes including fax, email and computerized
reservation systems.
Function as a customer support person with responsibility for troubleshooting any reported problem, identifying
the source of the problem and either correcting the problem or escalating it to the point of resolution
Understand CWW services, including: pricing, vehicle types, travel times, airport procedures and codes, affiliate
network.
EDUCATION & EXPERIENCE
Education - minimum high school diploma, GED or equivalent
Ability to function at high performance level under tremendous pressure
Exceptional multi-tasking abilities
Minimum two (2) years dispatching experience, Livery Coach software experience a plus.
Demonstrated proficiency in complex map reading
Expert navigational understanding of greater metropolitan and outlying areas
Strong customer service/support and problem resolution skills required
Strong communication skills, both oral and written, required
Strong attention to detail and process required
Solid judgment skills and sense of urgency required
Experience in a fast-paced, mission-critical environment a plus
Physical Demands:
Primarily remains in a stationary position (remotely)
Primarily operates a computer using provided software
Frequently communicates, in English, with employees at all levels
Commonwealth Worldwide Transportation is an Equal Opportunity Employer