ON SITE - Help Desk Manager - Direct End Client

Vacancy caducado!

Job Title: ON SITE - Help Desk Manager - HBITS-03-12009

Location: New York, NY, 10014

Duration: Long-term

Job Description:

36 months’ experience using ITSM software like ServiceNow, Remedy, etc.
36 months’ experience working as an IT service desk agent or similar end user support role for IT applications and/or hardware.
60 months’ customer service experience serving the public or an organization in a contact center, call center, help desk or service desk.
24 months’ experience in an IT organization following ITIL best practices
Bachelor’s Degree
Certifications in ServiceNow or ITIL

Agency: City University of New York (CUNY), Central Office Computing and Information Services (CIS)

Detailed Job Description: Help Desk Manager, the Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 25 colleges. CIS supports enterprise IT and applications; develops new technologies that advance the University's core mission; builds, upgrades, and maintains the University's network; operates the University's Data Center and Service Desk and develops disaster recovery and business continuity plans. CIS currently runs a Service Desk offering Tier 1 support to approximately 1,500 Central Office users and Tier 2 support to over 300,000 CUNY students, faculty, and staff for enterprise systems. Reporting to the Service Desk Supervisor, the Help Desk Manager provides high-level customer service through day-to-day first-level support for hardware, software, and applications. S/he will also serve as second-level support for local campus Service Desks.

Note: THIS WILL BE AN ON-SITE POSITION.

Max: 732.800.2838

Kevin:- 732.800.2373

https://hbits.greylabs.com/hbits

Vacancy caducado!

ID	#41452159
Estado	New York
Ciudad	New york city
Tipo de trabajo	Contract
Salario	USD Up to $61 61
Fuente	GreyCell Labs, Inc
Showed	2022-05-23
Fecha	2022-05-20
Fecha tope	2022-07-19
Categoría	Apoyo técnico
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Job Details

ON SITE - Help Desk Manager - Direct End Client - HBITS-03-12009

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