Join the Nios team! We are seeking a dynamic, full-time Front Desk Representative to join our team at Nios. We stand out as a premier electrolysis permanent hair removal center and spa, with locations in Columbus Circle (Manhattan) and Barclay's Center (Downtown Brooklyn). Here at Nios, we’re passionate about helping people look and feel their very best – and we love to transcend expectations and offer unparalleled service that sets the bar high. Our workplace isn't just about professionalism; it's about fostering a friendly, organized environment that's dedicated to exceptional customer care, with a bit of quirkiness thrown in for good measure :)
Note: This role will require working at both our Downtown Brooklyn & Midtown Manhattan locations.
To apply, please include:
A brief cover letter/email to introduce yourself.
An updated resume featuring your personal email address and phone number.
Essential Duties/Responsibilities:
Customer Service: Be the face of Nios! From greeting clients to handling calls, answering queries, scheduling appointments, and managing emails, you'll ensure our clients feel valued and cared for every step of the way. You will also assist with insurance authorizations and billing.
Office Admin: Keep things running smoothly by managing inventory, coordinating staff schedules, and maintaining a tidy workspace (around 5 minutes of light cleaning each day).
About You - The ideal candidate:
You're a people person, exuding warmth and professionalism both in person and over the phone.
You’re trustworthy, confidential, and personable - you're the epitome of professionalism.
You like to go the extra mile to give clients the best possible experience.
You cross all your T’s & dot all your I’s – you’re proficient in written and verbal English, with impeccable grammar and communication skills.
You have a cheery disposition and a good sense of humor!
You thrive in an organized, multitasking environment and stay cool under pressure.
You’re available for a 5-day workweek (either 9am-6pm or 11am-8pm, including one weekend day), with flexibility to rotate between our Manhattan and Brooklyn locations as needed.
You have experience with customer service - familiarity with spa software or medical office procedures is a huge plus.
You want to work somewhere for the long-term – at least a year (hopefully more), and grow your career along with our business.
What Do You Get?
Medical, Dental, & Vision insurance after 90 days (60% employer paid)
401k with employer match
Generous vacation policy
Commuter Benefits
Free complementary electrolysis & facial services, and 25% friends and family discount
$300 of free cosmetics per year
Free massages every quarter
A robust employee assistance program that offers unlimited free counseling, coaching, and trainings, legal assistance, discounts, and more
Free coffee and snacks!