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- Strategy
- Reasoning
- Be designing thinking first, who are we designing for, what are we designing for
- Design is easily consumable, audience empathy
- UX best practice to life through deliverables
- 6+ years experience
- Great Communication
- Takes initiative
- Transform complex tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
- Guide and support discovery of customer and business needs through contextual inquiries, generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs.
- Base decisions on sound strategy, execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers.
- Communicate the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes, and other materials.
- Set the direction for usability of new and existing products, adjusts align with shifting customer expectations.
- Coach and mentor junior staff; Assists management team in training new staff.
- Proficient in using design methodology and tools to convey ideas: InVision prototypes, Sketch, PPT, MURAL
- We take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support our framework.