Sr. Director, Business Research Lead

Sr. Director, Business Research Lead At TIAA, we know that our best work is done when the right ideas, processes and outcomes are prioritized with the customer experience in mind. To that end, we’re seeking a Business Research Practice Lead to manage a team of qualitative and quantitative researchers working on projects, both generative and evaluative, strategic and tactical, to deliver experience insight, frameworks, and metrics at dynamic scale. We are looking for a seasoned leader with a range of skills to help us facilitate effective, efficient, and high impact research that can serve the enterprise as a whole. You will oversee highly visible work including our experience metrics and other shared experience insights, tools and frameworks so as to provide the enterprise with a single source of truth on our B2B and B2C client experiences. You will have a real passion for human-centered design built on strong research, business acumen, effective communication of insights, and collaboration with designers, strategists, product owners, business leads and others.