Title: Revenue Cycle Spec, Cust Srvce & CollectLocation: MidtownOrg Unit: Self Pay Collection 2Work Days:Weekly Hours: 35.00Exemption Status: Non-ExemptSalary Range: $29.15 - $35.00As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC OfficesPosition SummaryCustomer Service and Collections department of a respected academic medical institution that is deeply committed to exemplary patient care. Performs the day-to-day customer service activities within the centralized revenue cycle business office, responsible for ensuring customer satisfaction through timely and professional follow-up to customer inquiries and balances.Job Responsibilities
Responsible for the review and follow-up of a large volume of self-pay patient accounts for resolution and prompt payment.
Responsible for account discrepancies, variances, and credit validation across all departments.
Responsible for reviewing insurance claim and registration edits, eligibility issues, denied and rejected claim follow up.
Establishes and monitors patient payment plan patterns; alerts management on deviations.
Assists with the development and implementation of strategies and procedures that will reduce denials, maximize reimbursements and promote faster payment.
Responsible for maintaining a high level of professionalism with patients and working to establish a positive rapport with every caller.
Serves as Liaison between WCM and NYP Global services for billing of professional services between entities.
Assists in training current and new employees on the use of systems and departmental policies and procedures.
Maintains established institutional and department policies and procedures, objectives and quality & safety standards. Respects and adheres to rules and regulations regarding patient confidentiality, HIPAA and handling PHI (Privileged Health Information).
Performs other job related duties as required.
Education
High School Diploma
ExperienceApproximately 3 years of medical billing and collections experience.Demonstrated knowledge of medical terminology.Working knowledge of third-party payor reimbursement - Medicare, Medicaid, Managed Care and Commercial Insurance.Previous related experience in an office settingSecured remote workspace that adheres to HIPPAA regulations and handling PHI.Knowledge, Skills and Abilities
Excellent oral and written communication and inter-personal skills.
Demonstrated ability to multi-task and prioritize in a rapidly changing environment.
Demonstrated organizational skills and ability to pay close attention to detail.
Previous experience using Epic or EMR
Demonstrated ability with Microsoft Office – Excel.
Licenses and CertificationsWorking Conditions/Physical DemandsWeill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.