Job DescriptionThe New York City Poison Control Center (PCC) is an emergency medical hotline that responds to request for assistance from both the public and health care providers for intentional and unintentional exposures as well as information requests regarding a variety of issues including medication safety (interactions, indications for use, disposal). Reporting to the Director of the Poison Control Center and working with a team of Poison Information Specialists who respond to emergency calls from both the public and health care providers. Each Poison Information Specialist handles roughly 40 calls per shift; a shift consists of 12 hours, 3 days per week. In this position, specialists will oversee and supervise level II and level III specialists. Additionally, will be responsible for creating and posting coverage schedule. Will work with poison control admin to ensure Citytime application is correctly entered for program. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: The candidate will be responding to emergency calls from both the public and health care providers. The calls from the public will be triaged either to the emergency department, a private physician or clinic, or to stay home with follow up from the PCC. Calls from health care providers include the PCC as part of treating team and will be the resource for the patient care. All cases will be documented in real time in our data collection software in compliance with current NYS and American Association of Poison Control Center (AAPCC) requirements. Reference resources are on site. Supervise level II and level III specialists. Create schedule for specialists and ensure adequate coverage for program. PREFERRED SKILLS: All candidates must be either a NYS licensed and registered pharmacist, nurse, or physician assistant. If candidates possess a BSN, must have 1 year of experience in the Emergency room or in the Intensive Care Unit. All candidates must have clear communication skills. Second language skills are desired but are not required. All candidates must sit for the AAPCC certification examination and maintain their certification throughout their employment. Why you should work for us:
Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement.o a tax-deferred savings program ando a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.QualificationsMust possess one of the following valid New York State licenses or certification:Registered PharmacistRegistered Professional NurseRegistered Physician's AssistantCertified Nurse PractitionerThe licenses and/or certification listed above must be maintained for the duration ofemployment.License/Certification RequirementA valid Certification for Specialists in Poison Information (CSPI) must be obtained within one year of the date of appointment. Employees who fail to obtain their CSPI within one year of the date of appointment, will have their probationary period automatically extended for no more than six months. Failure to obtain the required certification by the end of 18 months of service will result in dismissal.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.