JOB DESCRIPTIONStrength Through DiversityGround breaking science. Advancing medicine. Healing made personal.Roles & Responsibilities:The World Trade Center Mental Health Patient Services Coordinator plays a crucial role in the delivery of mental healthcare services. Serves as liaison for patient care activities within WTC Health Program and ensures quality patient care during patient visits. Helps educate patients on their care treatment plans and their accessibility including telehealth and helps coordinate services with internal and external WTC Mental Health Providers.RESPONSIBILITIES
Works cohesively with internal and external WTC MH Providers to facilitate patients' care plan by facilitating appointments and coordinating information and continuing care requirements.
Collaborates with other clinical staff to resolve issues impacting patients' care progression.
Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
Monitors and updates schedules and available databases with visit status, visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable).
Works as liaison with MH Providers, patients and clinical staff to connect patients with relevant internal/external resources.
Provides recommendation for process/service improvement to promote patients satisfaction and address issues.
Reviews, investigates, routes and follows up on patient questionnaires in order to assist clinical staff and administration in monitoring patients' responses. Enters the data from the questionnaires to an internal database and conducts data entry Quality Assurance.
Documents patient concerns, and action taken, to include patient demographic data, synopsis of incident, actions taken to resolve, and outcome. May refer cases to Quality Assurance at manager's direction.
Identifies systems related problems and works collaboratively with mental health providers, administrators and staff to resolve them. Conducts monthly accountability reports.
May assist in the preparation of annual and quarterly executive reports for senior leadership and present data to leadership teams.
Performs other related duties.
QUALIFICATIONS
Some college; Bachelors degree preferred
Previous Experience: 1-3 years of healthcare/customer service/patient navigation or relevant experience in. Population specific experience in mental health very important. Excellent verbal and written communication skills to communicate effectively with patients, staff, visitors and vendors. Ability to speak Spanish preferred.
ABOUT USStrength Through DiversityThe Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.Explore more about this opportunity and how you can help us write a new chapter in our history!“About the Mount Sinai Health System:Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”EOE Minorities/Women/Disabled/VeteransRequisition ID : 3018869