We are seeking a Medical Office Coordinator/MA who will be responsible for patient care and administrative support duties at the DPW Wellness Center located in New York City, New York. Interact with patients, outside providers and third-party carriers with regard to patient-related issues. Work with others in a team environment. Provide administrative support for medical matters on behalf of advanced practice clinician as well as general administrative support. Functions under the supervision of the Advanced Practice Clinician (Nurse Practitioner/Physician Assistant) in the clinic and will perform various clinical and administrative tasks as directed. Assist health care team with specific treatments and/or procedures. Monitor and maintain the clinic environment in an orderly and adequately stocked manner. Provide prompt, courteous and professional attention to the needs and requests of all patients and clients.Specific Duties & rRsponsibilities
Maintain calendar for Nurse Practitioner/PA and schedule meetings/appointments as appropriate.
Schedule follow-up appointments with providers, and/or referrals at the direction of the health care provider.
Under the supervision and direction of the Nurse Practitioner/PA:
Greet walk-in patients and register them into the clinic.
Assist patients to exam room and prepare patient for examination. Obtain and record pre-examination testing to include height, weight, BMI and vital signs.
Perform delegated clinical tasks, including vital signs, urine collection, blood collection, injections, COVID-19 testing, electrocardiograms, and routine dressing changes.
Assist health care team with specific treatments and procedures.
Administer and document specified injections as directed by NP/PA and JHU policy.
Document all clinical care provided in EMR in a thorough and timely manner.
Provide appropriate follow-up communication with health care team and patients.
Support health care team as directed. This includes clinical assistance, medical record retrieval, covid testing, communication with relevant parties, instrument sterilization, examination room preparation, filing, stocking, equipment care/maintenance and front desk coverage.
Order, stock and maintain exam rooms and clinic area with standard levels of supplies and equipment.
Professionally and efficiently, handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
Perform minor housekeeping tasks to keep clinic areas in a clean and sanitary condition.
Check clinic area and exam rooms for malfunctioning equipment, broken furniture and general maintenance problems on a regular basis. Report findings to appropriate person and/or arrange for repairs as required.
Participate in skill development and training through in service programs to enhance knowledge level and to ensure mastery of patient care procedures.
Maintain a positive attitude and convey enthusiasm.
Participate in teamwork approach to responsibilities and activities within the clinic.
Minimum Qualifications
High school education or GED required.
Minimum of two years of clinical and administrative experience as an MA in a healthcare setting. Additional education may be substituted for years of related experience per the JHU equivalency formula.
Completion of certified/accredited Medical Assistant training program.
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of the date of hire.
CPR certification required.
Highly effective verbal and interpersonal skills.
Preferred Qualifications
Experience in urgent care or out-patient office.
Classified Title: Medical Office Coordinator/Medical AssisJob Posting Title (Working Title): Medical Office Coordinator/MARole/Level/Range: ATO 40/E/02/ODStarting Salary Range: $16.20 - $28.80 HRLY ($60,000 targeted; Commensurate w/exp.)Employee group: Full TimeSchedule: Monay - Friday / VaryingFLSA Status: Non-ExemptLocation: New YorkDepartment name: SOM DOM Occupational HealthPersonnel area: School of MedicineThe listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.EEO is the Lawhttps://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf