We are hiring in New York City! Join us at Single Stop for an exciting career as Intake Coordinator. Wage/Salary: $20.00-$22.00 per hour | Non-Exempt | Full TimePosition Summary:The Intake Coordinator is an integral part of our tax team. They are the first people clients meet and speak with when entering the tax site. The Intake is responsible for ensuring a calm and positive environment while our clients wait to have their taxes prepared.Essential Job Functions:
Bachelor's degree and/or equivalent experience.
Candidates should have at least 5 years of experience in the tax preparation field and strong knowledge of personal income taxes as well as tax law knowledge.
Management and/or supervisory experience is a plus.
Strong communication and organizational skills and self-motivation.
Good attention to detail with excellent follow-up skills.
Must be able to balance competing priorities and work on multiple tasks, often on a time-sensitive basis.
Bilingual (Spanish/English) a definite plus.
Experience and Education:
Must be IRS-certified Volunteer Standard of Conduct and Intake and Quality Review Process. (Single Stop will assist in providing a guide on certification)
Excellent customer service skills.
The Intake Coordinator must be friendly, patient, and professional, able to manage a busy workplace with high client volume.
Ability to multitask in a busy environment.
Attention to detail with an emphasis on accuracy is important.
Must be responsible, punctual, and reliable.
Computer knowledge is needed for making appointments and entering surveys.
Equal Opportunity Employer