Client Services Account Associate, NetLine

This role is based out of our New York Office. Campaign Management & Client Portal ResponsibilitiesOversee and efficiently process all client tasks, inquiries, and lead generation campaigns submitted through NetLine's Portal platform, ensuring timely responses and resolution.Implement systematic tracking procedures to monitor campaign progress from submission to completion, maintaining detailed documentation of all client interactions.Maintain a comprehensive knowledge base of common client questions and technical issues to streamline future problem-solving.Conduct regular audits of the Portal interface to identify potential user experience improvements and report findings to the product team.Client Relationship ManagementEstablish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service delivery.Serve as the primary point of contact for Portal clients, addressing concerns promptly and escalating complex issues when necessary.Proactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutions.Deliver data-driven insights to clients through regularly scheduled updates, highlighting key performance indicators and trends.Undertake special projects and additional responsibilities as assigned by management to support departmental and organizational goals.