CLIENT CARE COORDINATOR We are excited to invite a passionate and experienced Client Care Coordinator to join our team! Homes for the Homeless (HFH) is searching for an experienced Client Care Coordinator for our Families w/ Children facility located in the Hell’s Kitchen area of Manhattan, NY. As the Client Care Coordinator, you will play a pivotal role in our organization by providing mental health and related services for homeless families. Our ideal candidate will enhance existing services to include a thorough assessment of families’ long-term goals at intake and collaborate with the case management staff to set achievable goals and establish linkages within the community to ensure the family’s success. Join us and be a part of an organization that values your contribution and cares deeply for the community we serve. ABOUT HOMES FOR THE HOMELESS, INC. Homes for the Homeless operates shelters for families experiencing homelessness in NYC. Our family residences are more than just a place to sleep. Families can make the most of their stay through accessing an array of onsite programs. Many of these programs are also available to people living in the local community. Our goal is to have a positive impact so families can thrive long after they leave our shelters. ESSENTIAL DUTIES AND RESPONSIBILITIES
Complete a comprehensive bio-psychosocial assessment with each family to understand strengths and service needs.
Monitor, lead and coordinate social service and counseling support including appropriate and timely interventions.
Ensure focus on effective social services delivery to clients, including integration of models and best practices (such as trauma informed and family centered care)
Monitor and document client progress toward service plan goals.
Ensure that families are receiving full support in shelter and, when necessary, refer families for counseling or other services.
Supports the Family Services department by working alongside the Case Manager and supporting staff when dealing with challenging clients.
Improve linkages to mental health, education, and community-based services.
Strengthen the overall permanency outcomes for families with children in shelter.
Manage record keeping, data collection, and evaluation on the effectiveness of services for families.
Assists with unit inspections when needed.
Support the Family Services department by conducting trainings.
Promote and model best practices for Family Services staff
QUALIFICATIONS
Must have a master’s degree in Social Work or Mental Health Counseling
Applicants must hold an LMSW (Licensed Master Social Worker) or LMHC (Licensed Master Health Counselor) in the state of New York.
Familiarity with substance use disorders and addiction treatment services, domestic violence, child abuse and maltreatment, trauma, and mental health conditions
Sensitivity and awareness of working with homeless and vulnerable populations is a plus
Bilingual is a plus
COMPENSATION/EEO:
In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, we provide excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 10 sick days, 3 personal days, and 12 paid holidays. Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law. SALARY $70,000